Who we are
Introify is operated by NLAMNETIC PRIVATE LIMITED ("Introify", "we", "us"). For the personal data described here we are the Data Fiduciary under the Digital Personal Data Protection Act, 2023 ("DPDP Act"). This notice covers introify.com, business pages hosted on it, the dashboard, and the Introify AI assistant.
A business that publishes a page on Introify decides what it does with the enquiries, bookings and orders it receives. For that use, the business is responsible, and may have its own privacy notice.
- Legal name and trade name
- NLAMNETIC PRIVATE LIMITED (operating the Introify service)
- Constitution
- Private Limited Company
- Principal place of business
- A-1106, The Green Terrace, Smondo Villa, Neo-Town, Electronic City Phase 1, Bengaluru Urban, Karnataka, 560100
- GSTIN
- 29AAHCN8525F1Z6
- GST registration
- Regular, Karnataka, from 17 November 2021
- Directors named on the GST certificate
- Bibha Devi and Muskan Gupta
- CIN
- [TO CONFIRM: CIN (company identification number)]
- Support email
- info@introify.com
- Support phone
- [TO CONFIRM: public support phone number]
Personal data we collect
- Account data: name, email address, profile photo and sign-in identifiers. Sign-in is handled by Clerk (email one-time code, or Google sign-in if you choose it). We do not receive your Google password.
- Business content you add: business name, description, services, prices, hours, photos, documents and links, including content you select for your AI assistant.
- Chat messages: what visitors type to a business's AI assistant, and the assistant's replies. If a visitor ticks the optional boxes, private conversation notes and unanswered questions may also be saved for that business.
- Enquiries, bookings and orders: name, phone number, email, appointment or delivery details and notes that a visitor submits to a business.
- WhatsApp messages: business owners who connect WhatsApp can send messages to Introify's WhatsApp number (through Twilio) to manage their page. We receive the phone number and message content.
- Payments: plan, amount, currency, payment status and payment/order references from the payment gateway, plus billing name, address and GSTIN if you provide them for a GST invoice. Card numbers, UPI PINs and bank credentials are handled by the payment gateway, not stored by us.
- Country waitlist: if you join the "launching in your country soon" waitlist, your email address, optional name, the country you enter, the country we detected, the page you came from, and a one-way hash of your IP address (used only to stop abuse).
- Technical data: IP address, device and browser type, pages requested and timestamps, kept in server and security logs.
- Analytics (only after you allow it): a visitor identifier, session, pages viewed, interactions and campaign/referrer information.
Why we use it (purpose and legal basis)
We do not sell personal data. We do not use chat messages to train our own AI models. [TO CONFIRM: whether AI provider settings for training/retention have been reviewed]
- To provide the service you asked for: create and secure your account, publish your page, run the AI assistant, deliver enquiries and bookings to the business, and provide paid plans. (Basis: your consent, or the legitimate uses allowed by Section 7 of the DPDP Act, such as data you voluntarily provide for a specific purpose.)
- To decide which country version and currency to show: we look up the country of your IP address (India or elsewhere) to show INR or USD plan prices and, during the India-only launch, the waitlist.
- To take payments, issue GST invoices and meet tax and accounting law.
- To keep the service safe: prevent spam, fraud and abuse, enforce usage limits, and investigate security incidents.
- To measure and improve the service, only where you have allowed analytics.
- To measure advertising (planned): if Meta Pixel and Google Ads conversion tracking are switched on, a confirmed purchase of an Introify plan may be reported to Meta and Google (plan value, currency INR and an order reference) so we can see which ads work. [TO CONFIRM: consent choice shown before ad measurement tags load, and launch date]
- To reply to support requests and grievances.
Who processes your data for us
We use these service providers (Data Processors) only to run Introify. Some are located outside India; data may be transferred to and processed in other countries, subject to any restrictions notified by the Government of India under the DPDP Act.
- Hostinger — website hosting and content delivery network.
- [TO CONFIRM: database provider and region] — application database.
- Clerk — sign-in, sessions and account security (including Google sign-in when chosen).
- AI providers — chat messages and the business's selected information are sent to the configured AI model to generate replies: OpenAI and/or xAI. [TO CONFIRM: which AI provider(s) are active at launch]
- Meshy — photoreal 3D model generation from product images, when a business uses that feature.
- Hugging Face (TripoSR) — quick 3D previews from product images in the AR studio. [TO CONFIRM: whether the TripoSR preview is live at launch]
- Razorpay — payments in India (INR). Stripe — international card payments, if and when enabled.
- Twilio — WhatsApp messaging for business owners.
- Resend — transactional emails such as receipts and notifications.
- country.is and ipwho.is — IP-address-to-country lookups (country only; results cached for up to 12 hours).
- Meta and Google — advertising measurement, only if enabled as described above.
How long we keep data
Backups may keep deleted data for a limited time until they are overwritten. [TO CONFIRM: backup retention period]
- Account and business content: while your account is active, then deleted within [TO CONFIRM: account deletion period] after you close it, except where the law requires longer.
- Chat conversations and enquiries: [TO CONFIRM: retention period for chats, enquiries and bookings].
- Payment and GST invoice records: as long as tax and accounting law requires. [TO CONFIRM: retention period for payment/invoice records]
- Country waitlist entries: until we launch in your country and contact you, or you ask us to delete them. [TO CONFIRM: maximum waitlist retention]
- Analytics events: deleted after 180 days. [TO CONFIRM: approve the 180-day analytics retention (the purge is currently run from the admin panel)]
- Server and security logs: [TO CONFIRM: log retention period].
Your rights under the DPDP Act
To use these rights, write to the grievance officer from the email address linked to your account. We may need to verify your identity before acting. We will respond within the time required by law. [TO CONFIRM: committed response time for rights requests]
- Access: ask for a summary of your personal data we process and the processing activities, and the identities of those we shared it with.
- Correction, completion, updating and erasure of your personal data. Most profile data can be edited directly in your dashboard.
- Withdraw consent at any time, as easily as you gave it (for example, turn analytics off on the cookie policy page, or ask us to close your account). Withdrawal does not affect processing already done, and some features may stop working.
- Nominate another person to exercise your rights in the event of your death or incapacity.
- Grievance redressal: complain to our grievance officer (below). If you are not satisfied with our response, you may complain to the Data Protection Board of India.
Children
Introify is meant for people aged 18 or over and for businesses. We do not knowingly process the personal data of children (under 18) and do not track or target advertising at children. If you believe a child has given us personal data, contact the grievance officer and we will delete it.
Security
We use encrypted connections (HTTPS), access controls, signed cookies and reputable providers. No system is perfectly secure. If a personal data breach occurs, we will inform affected users and the Data Protection Board of India as the DPDP Act requires.
Grievance officer
In line with the DPDP Act, 2023 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, complaints about personal data or content on Introify can be sent to our grievance officer. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
- Grievance officer
- [TO CONFIRM: grievance officer name]
- [TO CONFIRM: grievance officer email]
- Phone
- [TO CONFIRM: grievance officer phone (optional)]
- Postal address
- NLAMNETIC PRIVATE LIMITED, A-1106, The Green Terrace, Smondo Villa, Neo-Town, Electronic City Phase 1, Bengaluru Urban, Karnataka, 560100
Changes to this policy
We will update this page when our practices change and show the new date at the top. For material changes we will notify account holders by email or in the dashboard before they take effect. Last updated: 4 October 2026.