What this policy covers
This policy covers payments to NLAMNETIC PRIVATE LIMITED for Introify plans (Pro and Business) and any add-on packs. Introify is a digital software service; there is no physical product, shipping or delivery address. Access is delivered online as soon as the payment gateway confirms your payment.
Purchases from a business that uses an Introify page (appointments, products, courses, events) are between you and that business, and follow that business's own refund policy. Contact the business first.
- Legal name and trade name
- NLAMNETIC PRIVATE LIMITED (operating the Introify service)
- Constitution
- Private Limited Company
- Principal place of business
- A-1106, The Green Terrace, Smondo Villa, Neo-Town, Electronic City Phase 1, Bengaluru Urban, Karnataka, 560100
- GSTIN
- 29AAHCN8525F1Z6
- GST registration
- Regular, Karnataka, from 17 November 2021
- Directors named on the GST certificate
- Bibha Devi and Muskan Gupta
- CIN
- [TO CONFIRM: CIN (company identification number)]
- Support email
- info@introify.com
- Support phone
- [TO CONFIRM: public support phone number]
How to cancel
India plans paid through Razorpay are prepaid for one month. There is no automatic charge to cancel. Open Dashboard → Billing to see the paid-through date. Access continues until the end of the paid period, then the account moves to the Free plan unless you pay for another month.
If a subscription renews automatically through Stripe, when that gateway is enabled, choose "Turn off renewal" in Dashboard → Billing. Your paid features continue until the end of the paid period, then your account moves to the Free plan. You will not be charged again.
Stopping renewal or letting a prepaid month end does not automatically refund an earlier payment, and it does not delete your account or content. Include your account email and payment reference when you write to the support contact on this page.
When you can get a refund
- New subscriptions: [TO CONFIRM: refund window, for example within N days of the first payment, and conditions such as usage limits]
- Renewals: [TO CONFIRM: whether renewal payments are refundable, and within how many days]
- Partial months after cancelling: [TO CONFIRM: no pro-rata refunds, or pro-rata rule]
- Add-on packs (AI credits, 3D generations): [TO CONFIRM: refund rule for unused and used packs]
- Duplicate charges, or payments where paid access was never delivered because of our error, are refunded in full. [TO CONFIRM: approve this commitment]
- Nothing in this policy removes a refund or remedy you are entitled to under the Consumer Protection Act, 2019.
How to request a refund
- Email support from your account email with: account email, Razorpay payment or order ID (or invoice number), payment date, amount and the reason.
- We reply within [TO CONFIRM: first response time, for example 2 working days] and tell you whether the refund is approved.
- Never share OTPs, UPI PINs, passwords or full card numbers. We will never ask for them.
- Support email
- info@introify.com
- Support phone
- [TO CONFIRM: public support phone number]
Refund processing time
Approved refunds are made to the original payment method through Razorpay (or Stripe for international payments, if used). We initiate an approved refund within [TO CONFIRM: days to initiate an approved refund]. After that, banks usually take [TO CONFIRM: typical bank credit time, for example 5–7 working days] to show the money in your account.
If money was debited but the payment failed, the payment gateway or your bank usually reverses it automatically. If it has not arrived, contact us with the payment reference and we will help trace it.
Shipping and delivery
Not applicable. Introify plans are delivered digitally: your account is upgraded online when the payment is confirmed. No physical goods are shipped by Introify. See the delivery policy for details.
Questions and grievances
If you are not satisfied with a refund decision, write to the grievance officer. You may also contact your bank or payment provider, or approach a consumer forum.
- Grievance officer
- [TO CONFIRM: grievance officer name]
- [TO CONFIRM: grievance officer email]
- Phone
- [TO CONFIRM: grievance officer phone (optional)]
- Postal address
- NLAMNETIC PRIVATE LIMITED, A-1106, The Green Terrace, Smondo Villa, Neo-Town, Electronic City Phase 1, Bengaluru Urban, Karnataka, 560100